Privacy Policy

Who we are

TatSketch is operated by Shengjin Digital LLC, based in Wyoming, United States. This policy explains how we handle personal information when you use tatsketch.com, create an account, generate tattoo designs, or contact us.

For privacy questions or requests, email support@tatsketch.com.

Information we handle

Account information. When you register with email and password, we process your name, email address, password hash, email verification status, and account records. We also process verification and password-reset records so you can confirm your email or recover access.

If you sign in with Google, we receive information used to identify your account, including your Google account identifier, email address, and, when supplied, name and profile picture. We store account-linking and authentication information needed to support that sign-in method. We do not receive your Google password.

Tattoo designs. We process the descriptions and settings you submit, generated images, and records connecting each generation to your guest session or account. These records can include task identifiers, creation times, generation status, and file details. Using the sign-in action below your result links the selected guest result to your account after sign-in. Your description may contain personal information if you choose to include it. Avoid entering sensitive personal details that are not needed for the design.

Payments and credits. We process purchase, subscription, payment-provider reference, credit allocation and usage, original-download usage, refund, and dispute records. These records let us provide paid access, calculate balances and changes, and handle billing requests. Stripe processes payment details through its checkout and payment services.

Technical information. Our website and hosting infrastructure process connection and operational information, such as IP address, browser information, request times, and errors. Account sessions also use authentication records and cookies.

Support messages. If you email us or use our contact form, we receive your contact details, the contents of your message, and any other information you choose to send.

How we use information

We use account information to register and authenticate users, maintain sessions, verify email addresses, and handle password resets. We use your descriptions and settings to generate images, deliver results, and make saved designs available in your account.

We use billing and usage records to manage subscriptions, credit balances, original downloads, plan changes, refunds, and payment disputes.

We record referral domains, selected campaign labels, landing paths and visit times to understand which sources bring registrations and purchases. Registration sources are associated with accounts, and orders retain registration and purchase-source snapshots. We retain these with the related account or billing records described below. Existing accounts without recorded sources remain unknown. We send internal payment notifications through Feishu (Lark), containing the order identifier, product, amount, currency and source labels; these notifications do not contain customer names, email addresses, tattoo prompts or generated images.

We use technical and task records to investigate failures, protect accounts, and address misuse of the service. We use support information to respond to your request and investigate the issue you report. We also process information where necessary to meet legal obligations or handle legal claims.

We may disclose relevant information where required by law, or where lawfully necessary to investigate misuse, protect rights or safety, or respond to a legal claim.

We send account-related emails, including verification and password-reset messages. Creating an account does not subscribe you to a marketing newsletter.

Providing the information required for an account or a generation is necessary to use that feature. Without it, we cannot complete the registration, sign-in, or generation request.

AI processing and service providers

We use the following services to operate TatSketch:

Service	Why information is processed
Cloudflare	Website hosting and delivery, database and private image storage, operational infrastructure, basic website analytics, and sending or routing email
KIE	Processing your tattoo description and generation settings, producing an image, and returning task and result information
Google	Google sign-in when you choose it; our support inbox also receives messages through Gmail
Stripe	Checkout, payment processing, subscription management, refunds, and payment disputes

When you generate an image, we send the description and generation settings to KIE. This includes any personal information you put in the description. We retrieve the result and store the delivered design for your account. Generation is not performed entirely on your device.

A selected style adds design instructions to your description before we send the generation request. Choosing No style sends your description as written. Task responses can include status, result locations, and error information. These records help us connect the delivered result or a failure to the request you made.

KIE's published retention guidance states that generated media is retained for 14 days and text or metadata logs for two months. These are KIE's stated periods, separate from the retention of your saved designs by TatSketch.

Generation providers may process descriptions, results, and related task information for content-safety checks and may reject restricted requests. These rules also apply to private designs.

Private designs and access

New designs are private, and there is no public gallery yet. Any gallery permission you previously gave remains recorded and can be withdrawn in My Works. It applies only to the image, without your prompt or account information; only images with permission that has not been withdrawn may appear in a future gallery. Private storage still involves processing by TatSketch and the service providers needed to generate, store, and deliver your images.

If you download a design and share it outside TatSketch, the person or service receiving it can keep a separate copy. Deleting a saved design from TatSketch does not delete those external copies.

Retention and deletion

You can contact support@tatsketch.com to request access to or deletion of your personal information. We may ask for information needed to verify that the request relates to your account.

Designs saved to a registered account are kept permanently, meaning they have no automatic expiry. This rule is the same for free and paid accounts. It concerns the saved design, and is separate from what happens when you delete a design or close an account.

Guest results have a seven-day claim period starting when a successful preview first becomes available. Sign in using the action below your result during that period to save the selected result. Unclaimed results expire and become unavailable after the claim period; expiry does not mean every stored copy is immediately erased.

Account and authentication information, descriptions and task records, technical or review logs, and support correspondence have separate retention arrangements. Copies held by service providers can also follow different arrangements, as explained above.

Removing a cookie, signing out, or deleting a file you downloaded to your device does not delete the corresponding information held by TatSketch. Likewise, removing a saved image from your account and deleting your entire account are different requests.

Deleting a design or account

You can delete a saved design from My Works. After confirmation, viewing, download, and public access are revoked immediately. Deletion cannot be undone and there is no recycle bin. We then clean up the relevant images, previews, and saved descriptions from our active systems as soon as possible and within 30 days.

Account settings allow eligible accounts to be deleted. Accounts with billing records are currently referred to support for manual closure, so submitting a request does not immediately close the account. We verify the request and handle subscriptions, pending credit reservations, and necessary billing retention before completing closure. Relevant account data is then removed from our active systems without undue delay, with a target maximum of 30 days after a verified request, except for information that must be retained as described below. If applicable law requires a shorter period, that period applies. Contact support if you cannot access the self-service controls.

Account details remain while your account is active. Saved descriptions follow their associated designs. We retain authentication records, operational logs, and support messages for as long as needed to provide the relevant service, investigate issues, protect accounts, or meet legal obligations. Information retained for a legal obligation or dispute is limited to what is necessary for that purpose.

Deleted information may remain in restricted backup copies until their scheduled expiry. These copies are kept out of ordinary use, and deletion must be respected if a backup is restored.

Where another provider holds relevant information, we pass on deletion requests where required and through the mechanisms available to us. KIE's separately disclosed media and log retention can continue to apply; we do not promise that deleting a TatSketch design immediately removes every upstream copy. We explain any material deletion limitation when responding to a request.

Cookies

We use cookies for account sessions and related website functions. Our Cookie Policy describes the cookies used, their purposes, and the choices available to you.

We use Cloudflare Web Analytics to understand page visits, referral sources, and page performance. It does not use analytics cookies or browser storage to track visitors across websites. We do not send tattoo prompts, generated images, account details, or payment records as custom analytics events. For more information, see Cloudflare Web Analytics. We do not use advertising cookies.

Security

We use access controls and private storage to limit access to account information and saved designs. You should keep your sign-in details secure. No internet service can guarantee that information will never be lost, misused, or accessed without authorization.

If a personal data breach requires notification under applicable law, we will notify the relevant authority and affected individuals as required by that law.

Processing in other countries

TatSketch and its providers may process information outside the country where you live. The protections available under local law may differ between countries.

Your privacy rights

Depending on the law that applies, you may have rights to access, correct, delete, or obtain a copy of your personal information, and to object to or restrict certain processing. Where processing relies on consent, you may withdraw it. You may also have a right to complain to the relevant data protection authority.

To make a request, email support@tatsketch.com. We will consider it under the applicable law and explain any limitations that apply.

Legal bases, where applicable

Where applicable data protection law requires a legal basis, we rely on the following bases for the purposes described above:

Purpose	Legal basis
Creating your account and providing requested generation, storage, downloads, and paid services	Performance of our contract with you
Investigating technical failures and protecting accounts and the service	Our legitimate interests in operating a reliable service and preventing misuse, where those interests are not overridden by your rights
Meeting a binding legal obligation	Compliance with that obligation
Optional processing for which we request consent	Your consent, which you may withdraw

Age requirements

TatSketch is intended for people aged 18 or older. We do not knowingly allow people under 18 to create accounts or use the generation service. If we learn that an account belongs to an ineligible user, we will disable access and take steps to delete the personal information associated with it, subject to applicable legal obligations.

If you believe someone has provided personal information in breach of our age requirements, contact support@tatsketch.com.

Updates

We will post updates to this policy with a revised effective date. Where a change requires additional notice or permission, we will provide it before applying that change.